Backorders
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Backorders
A number of our products become available for backorder when no longer in stock. Backordered items are clearly marked on the product page, cart and checkout pages for your convenience. Since our products are individually handmade in Colombia, you can expect backordered item(s) to be reproduced in approx. 4 to 6 weeks. Once your order has been reproduced and is ready for shipment, you will be notified with a shipping confirmation email and tracking number. In the event your order contains both in-stock and backordered items, it will most likely be delivered in two (2) shipments, as in-stock items ship as soon as your order is processed and backordered items ship in approx. 4 to 6 weeks.
For all backorders we offer a single flat rate shipping option of $25.00 per order. In the event your cart contains both in stock and out of stock products, you will be charged for both shipments. You will receive a confirmation email with tracking information for each separate shipment. Occasionally, we ship your backordered or pre-ordered item(s) directly from our office location in Bogotá, Colombia via DHL.
Shipping
Returns
Refunds