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Frequently Asked Questions
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We accept all major credit and debit cards, as well as the payment methods available at checkout. All payments are processed securely.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
We do not accept returns or offer refunds after a purchase is completed. However, if your bag arrives with a defect or damage caused on our end, we will gladly replace it with a new one.
Orders can be cancelled or modified as long as they have not yet been processed or prepared for shipment. Please contact us as soon as possible at orders@molasasa.com with your order number, and our team will assist you.
If your order arrives damaged, please contact us as soon as possible at contact@molasasa.com, including your order number and photographs of the item and its packaging. Our team will review your case and assist you with the next steps.
Each MOLA SASA piece is handcrafted, making every piece unique. Slight variations in color, pattern, texture, and finish may occur. These natural variations are part of the character and beauty of the handmade process.
Yes, we ship internationally. Shipping options, delivery times, and costs vary depending on the destination and are calculated at checkout. For more information, please visit our Shipping & Returns page.
Delivery times vary depending on the destination and shipping method selected at checkout. For estimated delivery times and more information, please visit our Shipping & Returns page.